Waterdrop C1H Review: Lab Analysis & Hands-On Testing

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Authors: Sara and Raoul | Last Updated: 2026/02/27

Waterdrop C1H on Sara's Countertop

Our Verdict (Best For)

The Waterdrop C1H achieved excellent results in our 2024/2025 lab tests and delivered clean-tasting water. While it has no NSF/ANSI-certified contaminants, its 3rd-party testing covers 20 key impurities. It’s easy to use and maintain with tank/filter change lights (plus volume/temp. presets & custom settings) but slow to dispense, more so for hot water. The internal pure tank is removeable and fits the fridge, but you can’t filter more until it’s reinstalled. Still, it dispenses 1 cup of ambient/hot water in ~30-50 sec and up to ~50 oz (ambient/hot) in one go – suitable for most households. Reaching ~199 °F, it’s plenty hot for typical uses. We like the child safety lock and very low wastewater, but it’s noisy and has a ramp down to stop dispensing. With low costs and a smaller footprint, this is our pick for budget and space-restricted households needing hot water.

The Waterdrop C1H is a countertop reverse osmosis system that doesn’t require a plumbing connection. It’s designed for use as a drinking water filter and can purify both tap water and properly disinfected well water (pre-treatment may be required).

As usual, we’ve tested the system with our own hands:

  1. Hands-on experience: We assembled, primed, used, and maintained it.
  2. Filtration effectiveness: Across 2 independent test rounds, we sent unfiltered and filtered tap water samples to professional laboratories for analysis to determine real-world contaminant reduction. Each round used a different system unit, water supply, and lab. We also reviewed NSF/ANSI certifications and other available test data.
  3. More testing: We conducted taste and odor evaluations as well as filtration speed, maximum continuous dispensing, and wastewater tests.
  4. All other product aspects: We considered initial and long-term costs, warranties, additional features, frequent customer complaints, and more.

To learn more about our testing procedure check our editorial guidelines.

SimPure Y7P-BW

Final Rating: 4.39/5.00

FiltrationFiltration score combines our lab results and taste testing with NSF/ANSI certifications and 3rd-party contaminant reduction data.: 4.50/5.00

Usability: 3.85/5.00

CostsCost scores reflect overall value for money rather than price alone.: 4.61/5.00

Type: Countertop Reverse Osmosis System (Hot & Ambient)
PriceNo short-term sales. (Nov 4, 2025): $299 (Use Code C1HBOS for 5% Off on Top of Most Waterdrop Sales!)
Yearly CostEstimate is based on rated/claimed filter life and 500 gallons annual water consumption. No short-term sales. (Nov 4, 2025): ~$60 (Save 10% With Filter Subscription)

Feed Water Tank: 0.88 gal, Removable
Clean Water Tank: ~0.27 gal, Internal, Removable
Dimensions (WxHxD): 8.3″x13.6″x11″
Spout Height: 9.6″
Weight Incl. Wet Filter Cartridge(s): 13.4 lbs
# of Filter Stages: 6
Stages 1-6: Composite Filter (PP Cotton + Scale Inhibitor Layer + Activated Carbon Fiber Layer + PP Cotton + RO Membrane + Activated Carbon Layer; 1,100 gal or 12 Months)
TDS Monitoring? No
NSF/ANSI + Other 3rd-Party Testing for Filtration Effectiveness (# of Impurities Tested) Standards 42, 53, 58, Other (20) – Performance Data Sheet
Hot Water: Up to 203 °F
Child Safety Lock? Yes
Filter Change Indicator? Yes
Membrane Production Rate: 75 GPD
Product Warranty: 1 Year
Manual: Link

(Use Code C1HBOS for 5% Off on Top of Most Waterdrop Sales!)

Final Rating: 4.39/5.00

What We Like Most

  • Excellent results in our 2024 and 2025 lab testing.
  • Clean taste with no odor in 2024 and 2025.
  • Well-covered by third-party testing for contaminant reduction.
  • Simple, modern, sturdy build; small footprint saves counterspace and it’s lightweight for portability.
  • Easy setup/priming with clear illustrated instructions + helpful YouTube tutorial.
  • Generally suited for daily use.
  • Ambient + on-demand hot water up to 203°F (realistically ~199°F) without splashing.
  • Up to ~50 oz per in one go (ambient or hot) — enough for most use cases.
  • Good touchscreen with 4 volume presets (4, 8, 16, or 20 oz) and 5 temp presets (ambient, 113, 149, 185, or 203 °F) – plus customization in 2 oz or 9 °F increments.
  • 34-oz removeable internal pure tank refills when prompted, stores water for later, pours decently, and fits the fridge (but can’t filter more until reinstalled).
  • Feed tank is easy to empty/refill – done when the tank status indicator light alerts you – but its narrow base may make it prone to toppling.
  • Easy filter changes – top-panel access, quick twist in/out, plus a filter-change indicator light.
  • Very low wastewater for a countertop RO.
  • Extras: favorite mode (saves preferred temp/volume), optional child safety lock for hot water, magnetic drip tray, and high-altitude mode (boiling-point correction).
  • Below-average upfront and annual filter replacement costs.

What We Don’t Like

  • No NSF/ANSI certifications for contaminant reduction.
  • Dispenses slowly, especially hot water – mitigated by the volume presets .
  • Ramps down the pour when you press stop, which takes some getting used to .
  • Very noisy when filtering.
  • Third-party customer complaints include leaking and malfunctioning units (stopping, freezing mid-cycle, persistent error codes) .

How the Waterdrop C1H Compares to…

17 Other Countertop Reverse Osmosis Systems

In this video, Sara explains why the Waterdrop C1H is our #1 for hot water and a great budget pick among the 18 countertop reverse osmosis systems we tested – and highlights its space-saving design.

Please note: Our full guide on the best countertop reverse osmosis systems is available here.

Video Chapters + Comparison Sheet

  • Link to Comparison Sheet
  • 00:00 – Intro
  • 00:49 – What’s New
  • 01:40 – Our 18 RO Systems
  • 04:47 – AquaTru Classic (Pt. 1) + How We Tested
  • 13:06 – AquaTru Classic (Pt. 2) + 3 System Types
  • 18:05 – AquaTru Classic (Pt. 3)
  • 26:19 – AquaTru Carafe + Bluevua ROPOT
  • 39:34 – Hot Water: Waterdrop C1H
  • 46:16 – Hot & Cold Water: Waterdrop A1
  • 53:16 – Remaining Systems (Quick-Fire Round)
  • 59:09 – Summary

Full Analysis of the Waterdrop C1H

Filtration: 4.50/5.00

The Waterdrop C1H countertop RO system scored 4.50/5.00 for filtration. How? Most importantly, it achieved excellent results in our 2024 and 2025 lab testing and the filtered water had a clean taste and no odor. While it has no NSF/ANSI certifications for contaminant reduction, it is well-covered by 3rd party testing, covering 20 important contaminants.

1. Lab Results: 5.00/5.00 (2025) & 4.95/5.00 (2024)

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Remember that our before vs after lab comparison is not an exact science. It’s informational and subject to variability, inaccuracies, and interferences caused by natural fluctuations in water quality, accidental contamination, human error, instrumentation issues, and more. Furthermore, our lab-testing is limited to those contaminants present in our water supplies and at their respective concentrations. As such, it can only give us a general idea for how effective a certain water treatment product might be.

In our 2024 and 2025 lab tests comparing an unfiltered and a filtered tap water sample, the Waterdrop C1H could remove 10 undesirable impurities and contaminants to below the minimum detection level (so essentially to 100%): chlorine, bromodichloromethane, bromoform, dibromochloromethane, chloroform, copper, iron, manganese, zinc, and uranium.

The following substances remained in our water:

  • Barium was completely removed in 2024 and reduced by a very high 94% in 2025.
  • Boron was reduced by a solid 67% in 2024 and completely removed in 2025.
  • Strontium was reduced by a very high 95% in 2024 and was completely removed in 2025.
  • Nitrate was reduced by a solid 64% in 2024. This may initially seem to contradict Waterdrop’s third party test data, which claims 93.23% reduction of nitrate. This apparent discrepancy may partly be explained by differing test conditions – Waterdrop’s feed water had a ~19x greater concentration of nitrate (37.20 ppm) compared to our feed water (1.93 ppm). Consistent with Waterdrop’s data, nitrate was completely removed in our 2025 test.
  • Fluoride was reduced by a minimum of 86% (high) and up to 99% (very high) in 2024. This range indicates some fluoride remained in the water but it was so little that the lab couldn’t quantify precisely how much was left. In our 2025 lab test, we used a different and presumably more precise fluoride detection method and fluoride was completely eliminated.

Finally, TDS decreased by 93% in 2024 and by 86% in 2025. While TDS should not be interpreted independently, as it does not override inadequate removal of individual contaminants, ≥90% TDS reduction is high and shows that the RO membrane works as intended. ≥85% is still good but not as high as the more effective RO systems.

Lab Results Charts

Potentially Harmful Aesthetic Issues Feed Water Level Filtered Water Level Reduction Rate
Water Disinfectants
Chlorine (mg/L) ~2 0 100%
Disinfection Byproducts
Bromodichloromethane (µg/L) 19.1 0 100%
Dibromochloromethane (µg/L) 4.88 0 100%
Chloroform (µg/L) 50.3 0 100%
Metals
Copper (mg/L) 0.0078 0 100%
Iron (mg/L) 0.171 0 100%
Manganese (mg/L) 0.0046 0 100%
Barium (mg/L) 0.0289 0.0017 94%
Boron (mg/L) 0.0131 0 100%
Strontium (mg/L) 0.098 0 100%
Salts
Nitrate (N) (mg/L) 3.03 0 100%
Fluoride (mg/L) 1.04 0 100%
RO Salt Rejection
TDS (mg/L) 462 65 86%
Other Parameters
pH 7.7 6.6
Impurities NOT Detected in Unfiltered Tap Water Sample
Lab Reports: Filtered Water Report, Unfiltered Water Report
Chlorine Self Test Photos: Filtered Water, Unfiltered Water
Explanation:
Full Removal
Considerable Reduction
Concentration More Than Double of Unfiltered Water Sample
Potential Leaching Reached or Exceeded the Strictest Public Health Guideline We Could Find

Potentially Harmful Aesthetic Issues Feed Water Level Filtered Water Level Reduction Rate
Water Disinfectants
Chlorine (mg/L) 0.98 0 100%
Disinfection Byproducts
Bromodichloromethane (µg/L) 4.64 0 100%
Bromoform (µg/L) 4.32 0 100%
Dibromochloromethane (µg/L) 7.94 0 100%
Chloroform (µg/L) 1.61 0 100%
Metals
Copper (mg/L) 0.11 0 100%
Iron (mg/L) 0.02 0 100%
Barium (mg/L) 0.04 0 100%
Boron (mg/L) 0.06 0.02 67%
Zinc (mg/L) 0.01 0 100%
Strontium (mg/L) 0.40 0.02 95%
Salts
Nitrate (N) (mg/L) 1.93 0.69 64%
Fluoride (mg/L) 0.69 <0.1 Anywhere Between 86% and 99%
Other
Uranium (µg/L) 1 0 100%
RO Salt Rejection
TDS (mg/L) 329.4 24.6 93%
Other Parameters
pH 7.93 6.85
Impurities NOT Detected in Unfiltered Tap Water Sample
Lab Reports: Filtered Water Report, Unfiltered Water Report
Explanation:
Full Removal
Considerable Reduction
Concentration More Than Double of Unfiltered Water Sample
Potential Leaching Reached or Exceeded the Strictest Public Health Guideline We Could Find

2. NSF/ANSI Certifications and Other Test Data

The Waterdrop C1H does not have any NSF/ANSI certifications for contaminant reduction.

However, it has 3rd party testing for 20 important contaminants against NSF/ANSI standards 42, 53, 58 and other non-NSF/ANSI standards.

Reported reduction rates include:

  • Dissociate chlorine residue (>99.48%)
  • Chloramine (>99.66%)
  • Chloroform (>99.33%)
  • TDS (94.95%)
  • Nitrate (93.23%)
  • Chromium 6 (>97.36%)
  • Fluoride (97.94%)
  • Arsenic (98.51%)
  • Lead (>99.94%)
  • Copper (>99.80%)
  • Total coliforms (>99.99%)
  • Several antibiotics (98.79%-99.95%+)

Reduction rates are per Waterdrop’s official performance data sheet.

3. Filtration Process

We have 1 composite filter cartridge which comprises 6 filtration stages:

  • Stage 1 is a PP (polypropylene) cotton sediment pre-filter layer (mechanical filtration) which acts like a sieve to remove solid, undissolved particulates such as dirt or rust.
  • Stage 2 is a scale inhibitor layer, which prevents dissolved hard water minerals from precipitating into scale on the RO membrane, thereby extending RO membrane life and maintaining high water production.
  • Stage 3 is an activated carbon fiber layer. Activated carbon removes things like bad tastes and odors, chlorine/chloramine, disinfection byproducts and other organics, as well as certain metals.
  • Stage 4 is another PP cotton layer.
  • Stage 5 is the RO membrane, which uses reverse osmosis to effectively remove the vast majority of contaminants and minerals.
  • Stage 6 is another activated carbon layer, which acts as a polishing filter to remove lingering bad tastes/odors, VOCs, and possibly fine particulate matter.

4. Taste and Odor Tests

In our 2024 and 2025 tests, the filtered water was odorless and had a perfectly clean taste.

Usability: 3.85/5.00

The Waterdrop C1H achieved a usability score of 3.85/5.00, based on its performance in the following categories:

  1. Initial system assembly including filter priming (0.80/0.80)
  2. Everyday use (2.55/3.70)
  3. Filter replacements (0.50/0.50)

1. Initial Setup: 0.80/0.80

Assembling the Waterdrop C1H is easy. In addition to clear, illustrated directions in the user manual, there is a helpful tutorial video on YouTube.

Here’s a quick breakdown of the setup procedure:

  1. Install the filter and turn clockwise to the lock position. Replace the lid.
  2. Fill the feed tank with tap water up to the MAX fill line. Install feed tank on the unit.
  3. Turn the system on. It will automatically flush the filter. When the feed tank indicator lights up, remove the feed tank, pour out the water, and refill.
  4. The system will now automatically filter water into the pure tank. When the water dispenser light flashes blue, place an empty container at least 52 oz underneath the spout. Press the water dispenser light to get water. Discard the water from this step.
  5. When the pure tank indicator light turns on, repeat step 4 again until the flushing of two feed tanks are completed or until the progress shows 100% on the display. This step takes about 20 minutes.
  6. Now your system is ready to use.

2. Day-to-Day Use: 2.55/3.70

2.1 Speed & Water Capacity: 0.64/1.12

The Waterdrop C1H is generally suited for daily use. However, its pump-driven dispensing is relatively slow, and it lacks a carafe or external clean water tank. That said, it does have a removeable internal 34-oz (~0.27 gal) clean water tank that can be filled while installed in the unit and stores some water for later.

You can fill a 40-oz bottle from a single feed tank all in a single button push – no need to refill the feed tank in-between or wait for additional cycles of water processing. Plus most standard 40-oz bottles should fit under the spout without tilting, as its height is 9.6” from the base.

However, you can’t fit a standard 2-quart carafe under the spout, as it’s not high enough. You could still dispense 2 quarts without refilling the feed tank, assuming you found a container that would fit – it would just require more than one button push.

Using a full feed tank (0.88 gal), in our test the system could dispense 52 oz of ambient water or 48 oz of the hottest water in one continuous dispense. The latter should be plenty for pretty much all beverages and instant food.

We also investigated how much ambient filtered water could be produced from one full feed tank, regardless of how much time or how many button pushes it took to fully process and dispense this entire volume. For the Waterdrop, this maximum volume was 82 oz (10.25 cups). Assuming 25.5 cups or 31.5 cups of daily water consumption for the average US and US-family households, respectively, and 10.25 cups filtered water per full feed tank, we estimate 3-4 daily refills – average to above-average for the countertop ROs we tested.

Despite dispensing rather slowly, the Waterdrop still filters fast enough to meet the daily water needs of the average-sized US households, and it can handle thirst bursts. In our ambient water speed tests, it could dispense 1 cup in 29.5 sec and 4 cups in 1:41 min when the water was pre-processed, meaning the feed tank was filled and allowed to fully filter this water first. Upon refilling the tank, it took 5:21 min to dispense 4 cups of water.

Hot water is quite a bit slower, taking 48.5 sec to dispense 1 cup of pre-processed water, which is pretty standard amongst the hot water countertop RO systems we tested. Hot water is particularly slow to dispense because it must be heated on demand; flow must be slow enough to give it time to reach the desired temperature.

While dispensing speed is not particularly fast for either ambient or hot water, the built-in volume presets make this less of an inconvenience by allowing you to select a set amount and let the system run automatically.

2.2 Dispensing: 0.80/0.80

Dispensing ambient or on-demand hot water is simple and splashless using the Waterdrop’s responsive and easy-to-navigate touch screen.

This system has four volume presets (4, 8, 16, or 20 oz) to choose from, or you can dispense a custom volume, adjusting in 2 oz increments. There are also 5 temperature presets (ambient, 113, 149, 185, or 203 °F); similarly, you can choose a custom temperature in 9 °F increments up to 203 °F.

You can stop dispensing early if needed by pushing the button again, but in our test it took a couple of seconds for the system to ramp down. We think most people would get used to this after a while, but you do need to be mindful when terminating the pour – it doesn’t stop instantaneously, and you might overflow a few glasses before you get the hang of the timing.

Once you determine your preferred water temperature and volume, you can save these settings using the “Favorite Mode” feature. The optional child safety lock keeps your family safe from accidental hot water injuries, and there’s even a small magnetic drip tray to collect any wayward droplets.

2.3 Hot Water: 0.71/0.74

More on the hot water:

As mentioned, the Waterdrop C1H can dispense enough hot water for virtually all typical household use cases – which we define as at least 32 oz at a time. In other words, it can produce sufficient hot water for beverages like tea, coffee or hot chocolate (8-16 oz), instant noodles/soup (14-20 oz), and cooking assist/pot jump-start (16–32 oz). In fact, in our test it could dispense up to 48 oz of ~196.5-199°F water at one time.

Plus, the temperature of the dispensed hot water was fairly accurate when tested with our own thermometer. Based off the unit’s presets, we measured (C1H preset vs. our measurement):

  • 113 °F vs. 115.5 °F
  • 149 °F vs. 150.3 °F
  • 185 °F vs. 192.7 °F
  • 203 °F vs. 196.5-199 °F

Only at the highest temperature setting did the Waterdrop struggle to reach the preset level, but it was still quite close. Assuming 195–200 °F is almost ideal for coffee, tea, soups, and noodles, with ≥200 °F being the optimal, kettle-equivalent performance – we’d say this system deserves near-perfect marks in the hot water category.

2.4 Refilling & Size: 0.48/0.56

Refilling the Waterdrop C1H is straightforward. The feed water tank easy to remove and place back on its base; however, its narrow size takes some getting used to and we foresee it would be easy to tip over while filling if you are not careful.

It’s also simple to keep track of when it’s time to empty the wastewater and refill the feed tank, thanks to its feed and pure tank status indicator lights.

Measuring 8.3″x13.6″x11″ (WxHxD), the Waterdrop fits under standard height (18”) kitchen cabinets, and at 13.4 lbs, it’s lighter than the average countertop ROs we tested. Its smaller-than-average footprint compared to the other tested systems saves space on your counter, occupying only 91.3 in2 (~0.63 ft2), but at over 8” wide it is not streamlined enough to fit in narrow spots.

2.5 Other: -0.08/0.48

The interior pure water tank can be removed with the push of a button; it also has a handle and spout, removable lid, pours decently well, and fits in the fridge. The “Instant Water Filling Mode” option enables you to refill the pure water tank as desired.

This is a nice option to have, though we anticipate most users would not wish to regularly utilize this internal water tank like a carafe. After all, it doesn’t work with hot water and you can’t use the machine to dispense water unless the tank is reinstalled – not even into a separate glass.

Finally, we found the Waterdrop to be very noisy when filtering and it doesn’t provide TDS readings, which lowered its usability score in our analysis.

3. Filter Replacements: 0.50/0.50

Filter replacements are easy as there’s only one cartridge to replace that’s easily accessible through the system’s top lid and quickly twists in/out.

The filter change indicator light on the control panel also alerts you when it is time to change. Rated filter life for the cartridge is 1,100 gal or 12 months.

Assuming 500 gallons of yearly water consumption for the average household, we predict the frequency of your filter changes will be dictated by filter age rather than water consumption. Therefore, expect to replace it every 12 months.

That said, a 1,100-gal or 12-month filter life may be unrealistic (more info below). Using a lifespan of up to 6 months, filter replacement frequency would increase to 2x annually.

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Costs: 4.61/5.00

Based on value for money, the Waterdrop C1H achieved a cost score of 4.61 out of 5.00, indicating it is priced below average for what it offers compared to competing systems (a score of 4.00 represents average value). Notably, its upfront price is well below average and its annual filter replacement costs are slightly below average compared to the other ambient/hot water countertop RO systems we tested.

1. Upfront Price

As of November 4, 2025, the Waterdrop C1H is priced at $299. This is well below the $415.64 average across all the tested countertop RO systems that produce ambient and hot water. On top of that, Waterdrop frequently offers sales. Using our 5% off discount code (which you can combine with most other Waterdrop promotions), you can get the C1H for as little as ~$229.

2. Long-Term Expenses for Filter Replacements

Based on 500 gallons consumption and a 1,100-gal or 12-month filter life, we estimate $60 in annual filter replacement costs, which is well below the $149.47 average across all the tested countertop ROs.

However, given the lack of NSF/ANSI certifications for contaminant reduction, replacing filters twice yearly might be a safer choice, which would bring annual filter costs to a slightly below-average $120 per year. A filter subscription would save you an additional 10%.

3. Product Warranty

The system is covered by a 1-year warranty.

4. Other Cost Factors

  • The child safety lock can be used to protect your family from accidental hot water injuries.
  • The removable interior pure water tank stores a small amount of water (~34 oz) for later, fits in the fridge, pours reasonably well, and is easy to clean for routine maintenance.

Additional

1. Pure-to-Drain Ratio Test

We measured a pure-to-drain ratio of ~1:0.36 (2024) and ~1:0.37 (2025), which is very low wastewater for RO systems in general and better than the average ~1:0.61 across the countertop RO systems we tested.

2. Construction

The system feels sturdy and well built.

3. Design Elements

The Waterdrop C1H has a simple, yet modern appearance. Amongst its other useful features is the optional boiling point correction (“High Altitude Mode”), which lowers the max hot water temperature for those living at higher elevations.

4. Filtration Process

While we appreciate the simplicity of its single 6-in-1 filter, there is conflicting information about the different filter layers, presumably due to the new cartridge design.

5. Frequent Customer Complaints

We read about issues with malfunctioning units – e.g., they stop working, freeze mid-cycle, or display persistent error codes. Other customers complained about leaking.

We did not experience these issues firsthand.

Bottom Line: #1 for Hot Water + Great Budget Pick + Space-Saving (4.39/5.00)

Filtration weighted at 60%, and usability and cost at 20% each, the Waterdrop C1H scored a final rating of 4.39 out of 5.00.

If you are in the market for a compact, affordable countertop RO that offers effective filtration and hot water, the Waterdrop C1H is our top recommendation.

Importantly, the system achieved a great 4.50/5.00 in our filtration analysis. It produced odorless, clean-tasting water and completely removed most contaminants in our 2024 and 2025 lab tests. While it has no NSF/ANSI-certified contaminants, it’s bolstered by 3rd party testing for the reduction of 20 important impurities, some of which are to NSF/ANSI standards.

It loses a bit of ground in the usability area, however; while it’s easy to set up, refill, and maintain, it lacks a carafe or external pure water tank to store water for later. Its small internal pure tank is removable, but you can’t use the machine until it’s reinstalled.

It is also noisy during filtering and a bit slow to dispense, particularly for hot water – though this is mitigated by the convenient volume presets. Plus, it produces enough water that is plenty hot for most typical uses and is loaded with helpful features – feed/pure tank and filter replacement indicators, a child safety lock, favorite mode preset, and high altitude correction. To top it all off, it comes with lower upfront and ongoing costs and a smaller footprint, making this a great option for budget and space-constrained households.

(Use Code C1HBOS for 5% Off on Top of Most Waterdrop Sales!)

About the Author(s)

Sara

Sara has been a lifelong home-improvement fan (she’s been hooked on This Old House since she was five) and taught herself any project she didn’t already know by watching YouTube tutorials. She is also an award-winning filmmaker. Armed with this skillset, Sara installs, primes, samples, uses, and maintains nearly every point-of-use water treatment systems we test – then brings her results to life on camera for our YouTube channel.

Raoul

Raoul has a background in mechanical engineering and has been writing about home water treatment since 2015. He designs our product review processes, analyzes the results, and ties everything together. As editor-in-chief, he tries hard to keep the whole operation running smoothly behind the scenes.

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